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-How do I create a customer login?
When you buy at prettyugly for the first time, go to "checkout" as "guest". Only when your first purchase is completed through PayPal you will be able to create a customer login.

- Can I only pay via PayPal?
Yes, so far, we only offer payment through PayPal. But this is a safe and smart way to shop online. You can create and link your credit cards to your PayPal account, so you no longer need to find cards and enter your information every time you make a purchase.

-How can I use a discount / campain code (voucher)?
Once your purchase has been completed via Paypal, you will be returned to prettyugly and you can enter your discount code, so the discount will be deducted from your purchase.

-How fast do you deliver?
If the item is in stock and ordered before 14:00 on a daily basis, we will try to ship the same day.

If the item is not in stock, it can take up to 14 days, but it usually not exceedes 7 days before shipping.
For goods that are only made to order, it may take between 3-14 days before shipment.
But common to all is that we want our customers to get their jewelry as soon as possible and we do our best to achieve this.
You can always contact us by mail or by posting a message on your order if you have special requests or questions. Then we will return as soon as possible.

-I have allergies, can I use jewelry from Pretty Ugly?
Nickel and lead have been banned in jewelry for many years. All jewelery from prettyugly complies with the applicable rules in Denmark and the EU.

Our earrings, stitches and ear hook are all made of surgical steel or steel 304, which complies with all limit values.
Incorrectly, many believe that surgical steel is nickel-free. This is not the case, but the chemical composition in the steel binds nickel so it is not released.
Read if possible. more via this link to

If you encounter any problems with our jewelry, please feel free to contact us.